Supportive Learning for Tomorrow's Leaders

The NHS Professional Development and Education (PD&E) Team is committed to overcoming business challenges through behavior change. By partnering with operational leadership, we develop cutting edge learning solutions that meet or exceed expected business results. As part of NHS's investment in its future by assuring an aligned and highly skilled leadership team, the PD&E Team has developed and implemented the Leadership Development Series (LDS) since 2010. Now in its fourth year, LDS is a comprehensive initiative designed to prepare NHS leaders with the skills necessary to lead the organization into the next decade.

Founded on the NHS Core Values and carefully selected Leadership Principles, LDS is an ongoing, supportive learning experience that focuses on the practice and application of key leadership skills.
Participants attend 12 monthly sessions spanning a variety of leadership competencies including: Leadership, Accountability, Delegation, Building Engagement, Resolving Conflict and Managing Change. Each session is developed to focus on the implementation and practice of those competencies, while providing a mechanism for immediate and useable feedback. In its first three years, 337 leaders graduated from LDS. Over time, the language of LDS has penetrated our culture, bleeding into discussions, conversations, and behaviors of leaders and their staff all around the organization. When surveyed, alumni agreement with the statement my manager often models the skills learned in LDS has grown from 46% in 2011 to 97% this year, an indicator that LDS behaviors are making their way into the organizational psyche.

Ultimately, LDS is designed to build engagement, which is highly correlated with organizational performance. Organizations with high levels of engagement experience improvements in metrics such as quality and retention. When surveyed, 97% of alumni report that LDS skills will have a positive impact on the quality of care.

Further, LDS graduates have dramatically higher retention rates, as compared to non-LDS graduates: 8% attrition rate annualized, vs. 16.5% annualized for the non-LDS control group.